All orders under 2kg are sent via Royal Mail second class delivery. Orders over 2kg will be sent via Hermes courier.
Every item is handmade to your requirements. Due to the nature of personalised gifts, they do take a little longer than something that’s sitting on the shelf ready to go. During peak times dispatch times may be longer. Turnaround times can be found on the Home page. Turnaround times are estimated but we will aim to dispatch orders within 10-15 working days (this does not include weekends).
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
We cannot be held responsible for any postal delays but will always aim to have your order delivered within the times stated.
We recommend ordering in plenty of time if the item is a gift for an occasion to allow for any unforeseen delays, postal or otherwise.
If you need an item for a specific date, please contact us before you order.