Terms & Conditions

BUYING A SAVVY MUM PRODUCTS WITH CONFIDENCE
Making a purchase with A Savvy Mum is easy. Just browse our store and add any items that you wish to buy, choose your colours, add your personalisation where necessary and then simply add to your shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

PAYMENT SECURITY
When the order is placed at our website, you will be redirected to either Worldpay or PayPal (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.

DELIVERY
All orders under 2kg are sent via Royal Mail second class delivery. Orders over 2kg will be sent via Hermes courier.

IMAGES
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.

DISPATCH AND DELIVERY
Every item is handmade to your requirements. Due to the nature of personalised gifts, they do take a little longer than something that’s sitting on the shelf ready to go. During peak times dispatch times may be longer. Turnaround times can be found on the Home page. Turnaround times are estimated but we will aim to dispatch orders within 10-15 working days (this does not include weekends).

It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.

We cannot be held responsible for any postal delays but will always aim to have your order delivered within the times stated.

We recommend ordering in plenty of time if the item is a gift for an occasion to allow for any unforeseen delays, postal or otherwise.

RETURNS
You have the right, under the distance selling act to refuse/return an unwanted non personalised item within 7 days. The 7 day period begins on the day of delivery. The liability for the delivery and return postage is upon you.
Please note that specially requested items and personalised items are non refundable under any circumstances, as they are made to order.
If your order has has arrived damaged or is incorrect then we will replace the item as long as we are at fault. Any damages/errors must be reported within 10 working days of the item being dispatched. Please send us an email including a picture of the fault to Abi@asavvymum.co.uk

Please do not destroy or dispose of an item even if it is faulty unless instructed to do so by us, as this will affect the likelihood of a refund being issued.

If a return is agreed by us, it must be returned using a Royal Mail 2nd Class Signed For Service. All returns must be returned within 14 days of the date they were authorised on. Any returns are the customers responsibility until the item(s) have arrived safely back to seller. Refunds, postage reimbursement or replacements will only be issued once the item(s) have arrived back with the seller & proof of postage can be provided. You must keep a copy of the postage receipt just in case you need to make a claim with Royal Mail in event of lost/delayed items.

REFUNDS
Any authorised refunds will be credited back via your method of payment.

CONTACTING US
If you need to contact us, you can contact us via our facebook page, email us using the information on the contact page or alternatively, you can call on 01795 483712 or you can write to us at:
A Savvy Mum Limited, 67 Nettle Way, Minster on Sea, Isle of Sheppey, Kent, ME12 3GJ